There are many reasons why your payment may not be accepted. The most common reasons are as follows:
- Incorrect entry of card details such as card number, expiration date, or security code (CVV).
- Incorrect entry of address.
- Insufficient funds on your bank card.
- Insufficient credit on your credit card.
- Your bank may have declined the transaction for your protection. They may believe the transaction was fraudulent.
- Your bank may have suspended the use of your card.
What to do?
- Try a different form of payment.
- Check your card balance or credit limit.
- Check that no unauthorized usage of your card. If you do see charges you do not recognize, contact your bank immediately.
- Contact your bank.
If you need additional help, chat with our Customer Support representatives.